Cancelling a subscription vs deleting an account.
Cancelling a subscription stops future billing. Your account remains active — your conversation history, character data, and personal details are retained. You can still log in. The company still holds your data.
Deleting an account removes your profile and, in most cases, your conversation data. You can no longer log in. Billing should also stop as a consequence, but this is not guaranteed — cancel your subscription separately before deleting your account to be certain.
Cancel your subscription first. Then delete your account. Doing it in the wrong order can leave an active subscription billing against a deleted account, creating a dispute you will need to resolve through support or your card provider.
Cancel your subscription first. Then delete your account. Doing it in the wrong order can leave an active subscription billing against a deleted account, creating a dispute you will need to resolve through support or your card provider.
How to cancel a subscription on major platforms.
Web: Account settings → Subscription → Cancel subscription. The option is accessible without contacting support. If you subscribed through the App Store or Google Play, cancel through the respective store's subscription management, not through Replika's settings.
Mobile: Settings → Manage subscription → Cancel.
Web-based platform. Account settings → Billing → Cancel subscription. If you encounter difficulty, contact support directly — some plan tiers require support contact for cancellation. Keep a record of the cancellation request and confirmation.
Account settings → Subscription or billing section → Cancel. If subscribed through a third-party payment processor, check that processor's dashboard as well. Contact support if self-service cancellation is not available.
Account settings → Billing or subscription → Cancel. Both platforms use credit-based models primarily. If you have purchased a subscription, cancel through account settings. Credit balances are typically non-refundable and non-transferable — check the terms before purchasing.
Mobile app subscriptions are managed by Apple or Google, not by the app. Go to your iPhone's Settings → Apple ID → Subscriptions, or Android's Google Play → Subscriptions. Cancelling within the app will not cancel an App Store or Google Play subscription.
Mobile app subscriptions are managed by Apple or Google, not by the app. Go to your iPhone's Settings → Apple ID → Subscriptions, or Android's Google Play → Subscriptions. Cancelling within the app will not cancel an App Store or Google Play subscription.
How to delete your account and data.
Account deletion options vary significantly by platform. Some offer it as a self-service option within account settings. Others require you to submit a deletion request by email or support ticket. A small number make it deliberately difficult to find.
The search approach: in account settings, look for "Delete account," "Close account," or "Data deletion." If you cannot find it in settings, check the privacy policy's section on user rights — it will typically describe how to request deletion. If EU GDPR applies to you, you have a legal right to request deletion and the company must comply within 30 days.
Your profile and login credentials. Your conversation history. Any AI character or memory data. Billing records (beyond legal retention requirements). Any data used for model training, where you have opted out.
What it may not immediately remove: backups (most policies allow a retention window of 30 to 90 days for backups), data shared with third-party processors, and data you provided during payment (retained for legal and tax purposes).
What to do if deletion is not straightforward.
If self-service deletion is not available, send a written request to the company's support or privacy email. State clearly that you are requesting account deletion and removal of all personal data, including conversation history. Keep a copy of the request and any response.
If the company is EU-based or you are an EU resident, reference your GDPR right to erasure. If the company does not respond within 30 days, you can escalate to the relevant data protection authority.
If you are a US resident, the rights available to you depend on your state. California residents have rights under CCPA. Other states have varying protections. Check your state's data privacy law if you need to escalate a deletion request.
After deletion: check your payment method.
After cancelling and deleting, check your credit card or PayPal for any continued charges in the following billing cycle. If charges continue after confirmed cancellation, dispute them with your card provider — document your cancellation confirmation before doing so.